RETURNS, CANCELLATIONS & PRODUCT STANDARDS
Orders may be canceled or modified within 1 hour of placement only.
After this window, orders enter fulfillment processing and cannot be changed, canceled, or rerouted.
Return requests must be submitted within 30 days of confirmed delivery through our official return portal.
Approved returns are issued primarily as store credit.
The 30-day window refers to eligibility to request a return and does not guarantee a cash refund.
Returns are issued primarily as store credit valid for 365 days.
Cash refunds are provided only where legally required.
Store credit:
It may be used immediately to place a new order.
Customers are responsible for all return shipping costs.
Return shipping fees are non-refundable. Tracked shipping is required.
All returns must be requested through our official return portal.
Returns sent without authorization or outside the approved process are not eligible for refund or credit.
Items must be:
Items failing inspection may be refused or subject to partial credit.
We do not process direct exchanges.
Store credit may be used to place a replacement order.
The following items are final sale and not eligible for return unless structurally defective:
Only structural damage that prevents normal wear qualifies as a verified defect.
Normal production variations such as loose threads, minor seam irregularities, measurement differences (1–3 cm), or embellishment variation are not considered defects.
Claims must be reported within 7 days of delivery with clear photo evidence.
If verified, resolution may include:
Returns based on fit, styling preference, or change of mind are eligible for store credit only.
Personal dissatisfaction does not classify an item as defective.
If tracking confirms delivery, please check neighbors, safe drop locations, parcel lockers, mailrooms, and household members.
You must then contact the carrier for delivery confirmation or GPS proof. We assist with documentation but cannot override carrier findings.
Orders returned due to refusal, incorrect address, or failure to collect may be refunded as store credit minus a 25% handling fee.
Shipping costs are non-refundable.
We reserve the right to deny returns, credit, or service in cases of excessive returns, fraud, wardrobing, chargeback abuse, or policy exploitation.
Yes. The version active at the time of purchase governs the order unless otherwise required by law.
SHIPPING & DELIVERY
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays begin processing on the next business day.
Processing time is separate from delivery time.
Orders may be modified or canceled within 1 hour of placement only.
After this window, orders enter fulfillment processing and cannot be changed, canceled, or rerouted.
A shipping confirmation email with tracking details is sent once your order has been dispatched.
Tracking may take 2–4 business days to become active in the courier system.
Delivery timelines begin after dispatch and are estimates only.
Delivery times are not guaranteed.
Yes. We offer free worldwide shipping on orders over $75 USD.
Orders below $75 have shipping rates calculated at checkout.
International shipments may be subject to customs duties, VAT, or import taxes determined by the destination country.
These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Pre-Order items require extended preparation time. Please allow 8–10 business days before shipment.
If your order includes both in-stock and pre-order items, the full order will ship once all items are available unless otherwise stated.
Order edits must be requested within 1 hour of placement.
Orders returned due to incorrect address entry, refusal, or failure to collect may be refunded as store credit minus a 25% handling fee. Shipping costs are non-refundable.
Tracking may take 2–4 business days to activate after dispatch.
If tracking stops updating for an extended period, please contact info@avelinecarter.com and we will assist with a courier investigation.
Please check:
You must then contact the carrier to request delivery confirmation. We assist with documentation but cannot override carrier findings.
If tracking indicates a potential loss or unreasonable delay, contact us and we will initiate a courier investigation where possible.
Final resolution depends on carrier findings.
Returned or undeliverable orders may be refunded as store credit only and may be subject to a 25% handling fee. Shipping costs are non-refundable.
Reshipping may require additional payment.
Yes. In rare cases, multi-item orders may ship separately due to warehouse logistics or stock availability. No additional shipping charges apply.
No. Delivery timelines are estimates only.
Aveline Carter is not responsible for delays caused by customs, courier disruptions, weather events, or global logistics issues.
Yes, we ship to most international destinations.
Some remote or restricted regions may be excluded based on courier availability.
We are not responsible for delays or delivery failures caused by events beyond our reasonable control, including natural disasters, strikes, customs actions, or transportation disruptions.
For shipping or delivery inquiries, contact:
info@avelinecarter.com
Customer support is available 24/7.
ORDERS & WEBSITE USE
While we strive for accuracy, errors in pricing, descriptions, or availability may occur.
We reserve the right to correct inaccuracies or cancel orders if necessary, even after purchase.
You must be at least the age of majority in your state or country of residence, or have permission from a legal guardian to use our website and place an order.
We reserve the right to refuse or cancel orders at our discretion, including cases of suspected fraud, resale activity, abuse, or policy violations.
PAYMENTS & SECURITY
Yes. Payment information is encrypted using secure industry-standard technology and processed through certified providers.
Available payment methods are displayed at checkout and may vary depending on your location.
PRIVACY & DATA PROTECTION
No. We do not sell personal information.
We use your information to process orders, fulfill shipments, provide customer support, prevent fraud, improve website performance, and send marketing communications if you have opted in.
Depending on your state or country of residence, you may request access, correction, deletion, or opt out of certain data uses by contacting info@avelinecarter.com. Identity verification may be required.
Yes. We use cookies and similar technologies to operate our website, analyze performance, and improve user experience. You can manage cookies through your browser settings.
INTELLECTUAL PROPERTY
All website content, including images, text, branding, and design elements, is the intellectual property of Aveline Carter and is protected under U.S. copyright and trademark laws. Unauthorized commercial use is prohibited.
SIZING & FIT
We recommend reviewing the size guide available on each product page. If you are between sizes, choose based on your preferred fit.
Most pieces fit true to size. Fabric composition and design structure may slightly influence fit. Product descriptions will indicate if an item runs smaller or larger than standard sizing.
You may request a return within 30 days of delivery through our official return portal, provided the item meets return requirements. Approved returns are issued as store credit.
Product photography is captured in professional studio settings. Lighting, styling, and body proportions may influence how a garment appears online. Minor variations are normal and not considered defects.
Some styles may be restocked depending on availability. Limited pieces may not return once sold out.
CUSTOMER CARE
You can reach us at info@avelinecarter.com or via Instagram at @avelinecarterstore.
We aim to respond within 24–48 hours. During peak periods, response times may vary slightly.
For faster assistance, please include your order number and a clear description of your inquiry.
We assist with product guidance, sizing questions, order support, permitted modifications within the processing window, shipping updates, and return guidance.
If you have not received a response within 48 hours, please check your spam or junk folder. If necessary, feel free to contact us again.