Frequently Asked Questions

What does Aveline Carter sell?

We offer a thoughtfully curated range of dresses designed to fit seamlessly into your life:

  • Maxi Dresses: Effortless, elegant, and perfect for making a statement, whether you're headed to a garden party or a tropical getaway.
  • Midi Dresses: The versatile in-between, ideal for work, dinner dates, or weekend outings.
  • Mini Dresses: Fun, flirty, and made for nights out or celebrations that call for a little extra sparkle.
  • Occasion Dresses: From weddings and formal events to holidays and everyday moments worth dressing up for, we have something for every calendar date.

Every piece in our collection is chosen with care, focusing on fabric quality, flattering fits, and designs that feel current without being fleeting trends.

How long does shipping take?

Once processed, orders are generally delivered within 4–7 business days across the United States.

Do you offer free shipping?

We are pleased to offer free standard shipping on all orders delivered within the United States.

Can I track my order?

Yes. Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your delivery.

What is your return policy?

We offer a 30-day return period from the date your order is delivered. To initiate a return, please contact us by email within 30 days of confirmed delivery. Return requests submitted after this period may not be eligible for approval.

What if I receive a damaged or incorrect item?

We're sorry if that happens. Contact our customer support as soon as possible with your order number and photos of the item, and we'll work quickly to resolve the issue.

Which payment methods do you accept?

We accept major credit and debit cards, along with other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. We use trusted, encrypted payment processing to help keep your personal and payment information safe.

Can I change or cancel my order?

If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.

How can I contact customer support?

Our support team is here to help. Visit our Contact page or send us a email at info@avelinecarter.com, and we'll respond as quickly as possible during business hours.