At AVELINE CARTER, your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order.
We offer a 30-day return period from the date your order is delivered. To initiate a return, please contact us by email within 30 days of confirmed delivery. Return requests submitted after this period may not be eligible for approval.
To qualify for a return, the item must be in its original condition—unworn, unused, with all tags attached, and in the original packaging. You must also provide a receipt or other proof of purchase when requesting a return.
To initiate a return, please contact us at info@avelinecarter.com. Once your return request is reviewed and approved, we will provide confirmation along with detailed instructions on how and where to send your item. Please note that returns sent without prior authorization will not be accepted.
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. For your protection, we recommend using a trackable shipping service, as we cannot be held responsible for returns that are lost or delayed in transit.
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider's processing times.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Be sure to include clear photos of the item and its packaging so we can investigate and resolve the issue as quickly as possible.
At this time, we do not offer direct exchanges. If you wish to receive a different size, color, or item, please return the original product (if eligible) and place a new order for your preferred selection.
Orders may be modified within 1-hour of placement only.
After this window, orders enter fulfillment processing and cannot be changed, canceled, or rerouted.
If you have any questions regarding returns or refunds, please contact us at: info@avelinecarter.com