Refund policy

At Aveline Carter, your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order.

Return Window

We offer a 30-day return period from the date your order is delivered. To initiate a return, please contact us by email within 30 days of confirmed delivery. Return requests submitted after this period may not be eligible for approval.

Return Eligibility

To qualify for a return, the item must be in its original condition — unworn, unused, with all tags attached, and in the original packaging. You must also provide a receipt or other proof of purchase when requesting a return.

How to Start a Return

To initiate a return, please contact us at info@avelinecarter.com. Once your return request is reviewed and approved, we will provide confirmation along with detailed instructions on how and where to send your item. Please note that returns sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. For your protection, we recommend using a trackable shipping service, as we cannot be held responsible for returns that are lost or delayed in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider's processing times.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Be sure to include clear photos of the item and its packaging so we can investigate and resolve the issue as quickly as possible.

Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different size, color, or item, please return the original product and place a new order for your preferred selection.

Order Modification & Cancellation

All orders are processed promptly after purchase. As a result, cancellations are not allowed once an order has been placed. If you need to correct any order information, please contact us immediately, and we will make every effort to assist before processing is completed.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: info@avelinecarter.com